questions and answers

Everything clear or any questions? 💡

Our FAQ section is your shortcut to the most important information about Novaro. It's quick, clear, and straightforward. And if you can't find what you're looking for there? Feel free to write to us! Our team is here to help.

Inquiry & Offer

How does a rental request work with Novaro?

The rental request is easy to make via our platform novaro-rent.de .
Simply select the desired machine, specify the rental period and location – and submit.
A personal contact will then contact you directly for further coordination.

How quickly will I receive an offer?

You will usually receive your individual offer within a maximum of 24 hours after receiving your request.
Our team will review your information and get back to you as soon as possible with all the details.

What information do we need for a quote?

For a precise offer we need:

  • Desired rental products (type/model)
  • Rental period (start and end date)
  • Place of use (delivery address)
  • Contact details for consultation
  • Special requirements (if any)

Tip: For larger projects with more complex requirements, we recommend our special services via novaro-service.com .

How long is my offer valid?

All Novaro offers are binding for 7 days and include a transparent list of all costs – with no hidden fees .
After your confirmation, the booking will be confirmed and the machine will be reserved for the desired period.

Order & Delivery

How is my order confirmed?

After your confirmation, you will receive a written order confirmation via email . This includes all important details: rental period, machine type, delivery address, and total costs .
Your personal contact will of course remain available to you even after confirmation – for any further coordination or queries.

When will delivery take place?

Delivery takes place throughout Germany at the individually agreed date .
If you have special delivery requests – such as early, late or weekend deliveries – simply speak to your personal contact.
We will find a solution.

How does delivery work?

  • Appointment arrangement: The delivery date will be agreed with you in a timely and individual manner .
  • Delivery: The construction machine is transported directly to your site .
  • Handover: If necessary, our driver will explain the most important functions of the machine to you on site.
  • Documentation: You will receive a handover protocol with all relevant details.

How does a change or cancellation work?

Changes or cancellations are generally possible – however, the exact conditions depend on the current status of the order processing .
The closer the delivery date gets, the more preparations (scheduling, transport, machine provision) have already been made.
Your personal contact will be happy to discuss all options with you individually – transparently and solution-oriented .

What happens if no one is on site when the delivery is made?

Delivery will only take place if someone is present on site to receive the machine .
If there is no contact person on site upon arrival, the machine will be taken away again - the resulting costs will be charged to the customer .
Please coordinate the date with us well in advance and ensure that someone is available on site to accept the handover.

During the entire rental process

What should I do if there are defects or breakdowns during the rental period?

Should a technical problem arise during the rental period, contact your personal contact immediately . We will arrange an on-site repair as quickly as possible or provide a replacement machine if necessary.

Our goal: Your construction site should continue to run as smoothly as possible.

Is an extension possible during the current rental period?

Yes, an extension is possible at any time subject to availability .
Your personal contact will check the desired period and make you a suitable offer.
The extension will be seamlessly integrated into your existing rental agreement.

How does billing work at Novaro?

Billing is transparent and centralized via Novaro .
You will receive a clear overall invoice at the beginning of the rental period – with a clear list of all costs .
This means you have full cost control right from the start – with no surprises.

Where can I view my invoices and orders?

You can view all your invoices and orders at any time in your personal profile on novaro-rent.de. Simply go to "My Profile" → "Invoices." There you will find a clear list of all your:

  • Orders with all details (machine type, rental period, status)
  • Invoices with complete cost breakdown
  • Download option for all documents as PDF
  • Payment status of your orders
  • Historical overview of all previous rental activities

For tenants

Who can rent from Novaro?

Our platform is available to both private and commercial customers, municipalities and public institutions throughout Germany.

What does Novaro need from me as a tenant?

For the rental we require the following documents and evidence:

  • Valid identity card or passport
  • Proof of authorization for certain machines (e.g. driving license, operator authorization)
  • Complete contact details (address, telephone number, email address)
  • Deposit payment (depending on machine type and order volume)
  • Proof of solvency in the case of larger rental orders


Your personal contact will inform you exactly what is required in each individual case.

How does registration and login work?

Registration on novaro-rent.de is quick and easy :

  1. Fill out the registration form with your basic data
  2. Email confirmation by clicking on the confirmation link
  3. Complete profile with all required information
  4. Get started right away with your first rental request

What rights and obligations do I have as a tenant?

All details regarding rights and obligations can be found in our General Terms and Conditions (GTC) and General Rental Conditions (AMB) .

For landlords

Who can become a rental partner?

All companies and sole proprietors who want to rent professional construction equipment can become Novaro rental partners – including:

  • Established construction equipment rental companies of all sizes
  • Manufacturers and dealers of construction machinery
  • Specialized service providers in niche areas


It is important that your machines are technically sound and that you work reliably and professionally .
We carefully check every partner – because quality and reliability are our top priority.

How can I become a rental partner?

The path to partnership is simple and transparent :

  1. Contact us
    Write to us at info@novaro-service.de or use our contact form.
  2. Initial consultation
    Our team will contact you promptly for a personal meeting to discuss your needs and the general conditions.
  3. Document review
    We need information about your machinery fleet, insurance, and basic business data.
  4. partnership agreement
    After successful testing, we will conclude an individual framework agreement with you.
  5. Onboarding & Integration
    Your machines will be added to our system – and the collaboration can begin.

How does the collaboration with Novaro work?

As a rental partner, you benefit from a collaboration on equal terms with clear processes and reliable communication.

We forward suitable inquiries to you, coordinate availability and conditions, and take over complete customer support.

Billing is straightforward using our credit note procedure – payment defaults are excluded .

This way you can ensure predictable income, direct communication with our team and professional processing , allowing you to concentrate on what matters most: your machines.

Why should I become a rental partner?

Higher utilization. Less effort. Strong partnership.

Working with Novaro offers your company clear economic and strategic advantages.

Through our customer network, you can increase the utilization of your machines and benefit from predictable income without the risk of payment default .

We take care of marketing, sales and customer service – you concentrate on your core business.

With transparent processing, central billing and digital integration, we ensure efficient processes and scalable collaboration that grows with your company.

This makes us unique

While other platforms only automate anonymously, we rely on true partnerships – with personal contacts who understand your business and grow with you.

Further questions

How can I contact Novaro?

You can reach us in several ways:

E-mail:

  • General inquiries : info@novaro-service.de
  • Rental inquiries : Directly via novaro-rent.de
  • Service requests : Via novaro-service.com

Contact form:

  • Online form on our website novaro-rent.de
  • Fast callback service : Leave your number, we will call you back
  • Direct rental inquiries via the inquiry form

By phone & WhatsApp:

  • +49 151 17979791

How can I become part of the Novaro team?

Novaro is currently in an exciting growth phase and is systematically building a dedicated team. While we don't currently have any specific job openings, we are continuously looking for talented professionals who would like to help shape our vision of a digital, personalized construction equipment rental service.


Interesting areas for the future:

  • Customer service and personal contacts
  • Technology and development for our platforms
  • Sales and partner management
  • Logistics and machine transport

How can I unsubscribe from the newsletter?

You can easily unsubscribe from the newsletter at any time :

Direct unsubscribe:

  • Click the unsubscribe link in every newsletter email
  • Receive immediate confirmation of cancellation
  • No further emails from the next dispatch

Alternative routes:

  • Email to info@novaro-service.de with the subject "Unsubscribe from newsletter"
  • Use the contact form on our website
  • Personal contact can also unsubscribe you

Important note: Even after unsubscribing from the newsletter, you will continue to receive important order-related emails such as booking confirmations, invoices, and service updates for your active rental agreements.

How does Novaro handle my data?

Data protection is Novaro's highest priority. We treat your personal data confidentially and in compliance with the GDPR .

Our data protection principles:

  • Minimal data collection : We only collect the data necessary for our services
  • Secure storage : All data is encrypted and stored on German servers
  • No sharing : Your data will not be sold or shared with third parties
  • Transparency : You will receive information about your stored data at any time

What data we collect:

  • Contact details (name, email, telephone, address)
  • Rental history and booking data
  • Payment information (stored encrypted)
  • Technical data for platform use

Your rights:

  • Right to information : Overview of all stored data
  • Right to erasure : Complete deletion of your data (except for legal retention obligations)
  • Right to rectification : Correction of incorrect or outdated data
  • Right of objection : objection to certain data processing

Detailed information can be found in our privacy policy on novaro-rent.de or contact us directly for specific questions about data protection.